Streamline identity verification on inbound and outgoing calls to provide security and safeguard sensitive data. This is done with various verification techniques, secure self-service kiosks, phoneless self-service, and processes like manager approvals.
All this is delivered straight into your ITSM platform of choice so that agents can focus on helping callers rather than doing repetitive administrative tasks.
MyPass has the solution components and the flexibility to cater for internal helpdesks, customer call centres, managed service desks and outsourced MSP environments. If you run a client service environment, MyPass can help with automation and trust for both callers and agents.
MyPass/FastPass provides your help desk team with an automated, streamlined validation workflow before performing any action, such as issuing passwords, resolving printer issues, or preventing conversations with malicious actors.
MyPass/FastPass allows users to interact with the company IT helpdesk confidently by providing mutual authentication using the Windows device agent.
Some call centre environments operate using thin-clients, without access to mobile devices or requiring high levels of security. MyPass/FastPass supports provide many ways to cater for such high-assurance environments.
A few security questions is not enough to authentiicate on caller, this is why MyPass/FastPass uses both static, dynamic agent and custom data sources to veriify user identity.
Security and Trust for Real Businesses
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